NEVER MISS A DETAIL

Call Recording and Transcription

Smith.ai can automatically record your calls so you never miss what your customers have to say. Listen to your callers or read and search for their exact words from any conversation.

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NEVER MISS A DETAIL

Identify powerful insights from every call

Get to know your new and existing clients on a whole new level. Call recordings give you the rare opportunity to hear precisely what clients want in their own words. Leverage this information to deliver better customer experiences by anticipating your clients' needs and proactively addressing them.

Capture customer needs in their own words
Identify common questions and concerns
Improve training with real call examples
Enhance customer experience through insights

Find conversations fast with intelligent search

Don't have time to listen to a recording? No problem. We accurately convert speech to text, so you get a line-by-line breakdown of the entire conversation. Locate calls in your Smith.ai dashboard in seconds without having to remember a caller's phone number, their name, or when the call took place. Search for words and phrases to find exactly what you're looking for.

Recordings and transcriptions are stored in the dashboard for 90 days.

Hear exactly what your customers are saying

Access every conversation Smith.ai handles for your business. Gather all pertinent information by listening to the audio recording of any call. Use that information to "wow" clients.

The Process

How It Works

Our call recording system captures every important detail

Call Capture

Every call to your business is handled by our virtual receptionists and can be automatically recorded with proper consent.

Audio Processing

Our system processes the audio to enhance clarity and prepare it for transcription.

AI Transcription

Advanced AI converts the audio to text with high accuracy, including speaker identification.

Searchable Storage

Both recordings and transcriptions are stored securely in your dashboard with powerful search capabilities.

Integration

Recordings and transcriptions can be automatically synced with your CRM or other business systems.

A solo lawyer thrives by embracing technology. We say we're open 24 hours and, functionally, we are.

Alexis Austin

Right Law Group

Questions

Frequently Asked Questions

Find answers to common questions about our call recording and transcription services

What are the benefits of using a service like Smith.ai to record calls?

Using our service for call recording provides professional-grade audio quality, automatic consent management, secure storage, easy access through our dashboard, and seamless integration with your existing systems. This gives you valuable insights without the technical hassle of setting up and managing recording systems yourself.

What are the benefits of using a service like Smith.ai for transcription?

Our transcription service offers highly accurate AI-powered text conversion, speaker identification, searchable transcripts, and integration with your business systems. This makes it easy to find specific information, review conversations, and share important details with your team.

What types of businesses benefit from using a service like Smith.ai for recording and transcription?

Any business that values customer conversations can benefit, including legal firms (for case documentation), healthcare providers (for accurate patient information), financial services (for compliance), customer service teams (for quality assurance), and sales organizations (for training and improvement).

What's the difference between having Smith.ai record and transcribe calls and having my phone system do it?

Unlike basic phone systems, our service provides professional-grade recording quality, accurate AI transcription, easy dashboard access, powerful search capabilities, and seamless integration with your business systems. We also handle consent management and compliance requirements automatically.

How long can I access my call recordings and transcriptions?

Recordings and transcriptions are stored in your dashboard for 90 days. If you need longer retention periods, we offer extended storage options to meet your business needs.

Can I download recordings?

Yes, you can download both audio recordings and text transcriptions from your dashboard for local storage or sharing with your team.

Do callers know they are being recorded on inbound calls?

Yes, our receptionists provide appropriate disclosure and obtain consent before recording calls, ensuring compliance with applicable laws and regulations.

Do callers know they are being recorded on outbound calls?

Yes, for outbound calls, our receptionists inform the called party that the call is being recorded and obtain their consent before proceeding with recording.

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