Answering service for e-commerce businesses
Provide exceptional customer service while Verbose.cx's e-commerce answering service handles all your customer inquiries.
Our virtual receptionists manage order questions, returns, and product inquiries 24/7 so you can focus on growing your online store.
E-commerce customer inquiries come at all hours, especially as your business scales globally. Our e-commerce answering service handles order status questions, processes returns and exchanges, answers product inquiries, and logs all details instantly in your systems. With our service, you'll never miss another customer call, even during peak shopping seasons or after business hours when many online purchases occur.
Running an e-commerce business requires focus on inventory management, marketing, and fulfillment. Hand off customer service calls to our receptionists. While you're managing your online store, we'll handle customer inquiries, process simple returns, schedule callbacks for complex issues, and ensure your customers receive prompt, professional service. Our receptionists can be trained on your products and policies to provide accurate information to callers.
We provide 360-degree coverage to manage both your inbound and outbound customer engagement.
Make better business decisions with real-time call data, visualized in every Verbose.cx client dashboard. Every call summary is enriched with metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. See the big picture with historical tables and charts to identify product issues, predict seasonal trends, and optimize your customer service strategy for maximum satisfaction and retention.
Verbose.cx receptionists make calls on your behalf, improving customer satisfaction and unburdening your team. We'll call to confirm order details, follow up on abandoned carts, notify customers about shipping updates, and more. We'll even send follow-up emails and texts after every call to ensure a connection is made and provide written confirmation of any resolutions or next steps discussed.
82%
of consumers expect an immediate response to a sales inquiry
50%
of lead generation budgets are wasted on leads who are never contacted
79%
of marketing leads never convert into sales
67%
of customers who receive excellent service spend up to 14% more
Online shoppers often have questions before completing a purchase. With Verbose.cx 24/7 Live Chat, we respond instantly to website visitors, answer product questions, help with checkout issues, and convert browsers into buyers. Our chat service ensures you never miss a sales opportunity, even during off-hours when many online purchases occur.
Where we reach, engage & qualify leads to build your book of business.
The best channel for sales, service & support by utilizing bots, humans, or both.
"Since implementing Verbose.cx, our cart abandonment rate has decreased by 15% and our customer satisfaction scores have improved dramatically. Their team handles our customer inquiries professionally and knows our products inside and out."
Michelle Rodriguez
Urban Lifestyle Goods
Book a consultation
Improve customer experiences with 24/7 engagement. We offer features and pricing for organizations of all sizes.
North America-based agents
Live-staffed website chat
Sales development & outreach
Bilingual services
Rich call intelligence
Best-in-class AI technology
We play well with your software
Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 7,000 integrations.
Frequently asked questions
The best e-commerce answering services do much more than pick up phone calls and take messages. At Verbose.cx, we provide virtual receptionists capable of a wide range of services from call handling, to order support, to returns processing, to website chat, and more. Whether you need a virtual receptionist for full-time customer service, overflow support during busy seasons, after-hours, or technical support, here are the answers to the most common questions we receive from e-commerce business owners.
An e-commerce answering service ensures you never miss customer inquiries, provides 24/7 availability for global shoppers, professionally represents your brand, handles common order questions and issues, processes simple returns and exchanges, answers product questions, and integrates with your e-commerce platform and CRM. This leads to higher conversion rates, better customer satisfaction, reduced cart abandonment, and allows your team to focus on core business operations like product development, marketing, and fulfillment.
An in-house customer service representative typically costs $35,000-$45,000 annually when factoring in salary, benefits, training, equipment, and overhead expenses. Our e-commerce answering service plans start at just a fraction of that cost, providing 24/7 coverage that a single representative cannot match. This represents savings of 70-80% while improving customer service capabilities and scalability during peak shopping seasons.
E-commerce businesses commonly use our services for: answering order status inquiries, processing returns and exchanges, providing product information, troubleshooting website and checkout issues, handling shipping questions and concerns, managing after-hours customer support, scaling customer service during sales and holidays, capturing feedback on products and services, sending order confirmations and shipping updates, and integrating call data with e-commerce platforms and CRM systems.
Signs you need our service include: increasing customer complaints about response times, inability to provide support outside business hours, struggling to handle call volume during sales and holidays, high cart abandonment rates, negative reviews mentioning customer service issues, difficulty scaling support as your business grows, team members being pulled away from core responsibilities to handle customer inquiries, and international customers unable to reach support during their business hours.
To get started quickly, prepare your business hours, product information and catalogs, return and exchange policies, shipping policies and timeframes, frequently asked questions with answers, e-commerce platform and CRM access information, escalation procedures for complex issues, and any specific scripts or messaging you want used with customers. Our team will guide you through the setup process to ensure a smooth transition and accurate representation of your brand.
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