Call answering for home service businesses
Verbose.cx's live agents manage calls 24/7 for your home services business.
We'll book sales & service appointments for you — so you can focus on work.
Calls come in, but you're not always available to answer them. We capture leads, schedule appointments, collect payments, and log details instantly in your systems. Whether you're a contractor or a home services business owner, it is important to be there to capture all of your customer calls. Missed calls are missed business opportunities. With our live answering service, you can be confident that service requests are not going to voicemail.
There's too much to do, and you can't delegate a technician's or an installer's work. Hand off 'the rest' to our live virtual receptionists. We handle capturing leads, scheduling appointments, and following-up to win business.
We provide 360-degree coverage to manage both your inbound and outbound customer engagement.
Make better business decisions with real-time call data, visualized in every Verbose.cx client dashboard. Every call summary is enriched with metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. See the big picture with historical tables and charts to predict business growth, costs, and ROI with superior accuracy.
Verbose.cx receptionists make calls on your behalf, improving your speed-to-lead and unburdening staff who need to reach out to clients. We'll call-back online leads who complete web forms, contact customers for appointment confirmations, chase down payments on unpaid invoices, and more. We'll even send follow-up emails and texts after every call to ensure a connection is made.
82%
of consumers expect an immediate response to a sales inquiry
50%
of lead generation budgets are wasted on leads who are never contacted
79%
of marketing leads never convert into sales
67%
of customers who receive excellent service spend up to 14% more
Repairing AC units, fixing roofs, installing new floors — it's all time-consuming. Our 24/7 live virtual receptionists respond instantly to chats and texts, so new online leads are converted while you stay focused on important work.
Where we reach, engage & qualify leads to build your book of business.
The best channel for sales, service & support by utilizing bots, humans, or both.
"We are very happy with it. Your receptionists are the best we've used so far. They go above and beyond any other service we've used up to this point!"
Brandon Lochridge
Armor Electric
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Improve customer experiences with 24/7 engagement. We offer features and pricing for organizations of all sizes.
North America-based agents
Live-staffed website chat
Sales development & outreach
Bilingual services
Rich call intelligence
Best-in-class AI technology
We play well with your software
Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 7,000 integrations.
Frequently asked questions
The best HVAC answering services do much more than pick up phone calls and take messages for entertainers. At Verbose.cx, we provide virtual receptionists capable of a wide range of services from calling handling, to appointment scheduling services, to lead intake, to website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from HVAC business owners.
An HVAC answering service ensures you never miss a call, which is crucial in emergency situations when customers need immediate assistance. Our service provides 24/7 coverage, appointment scheduling, emergency dispatch, and professional call handling that represents your business well. This leads to increased customer satisfaction, more booked appointments, and ultimately higher revenue.
Hiring an in-house receptionist typically costs $35,000-$45,000 annually when considering salary, benefits, training, and overhead. Our HVAC answering service starts at just a fraction of that cost, with plans beginning around $240/month. This represents savings of over 80% while providing 24/7 coverage that a single in-house receptionist cannot match.
Your HVAC business likely needs an answering service if you're experiencing missed calls, struggling to handle call volume during peak seasons, receiving after-hours emergency calls, or if your technicians are frequently interrupted by phone calls while working. If you're missing opportunities to book new appointments or your customer satisfaction is suffering due to communication issues, an answering service can help.
Common indicators include: missed calls during busy periods, inability to respond to after-hours emergency calls, technicians being interrupted during jobs to answer calls, lost leads due to delayed response times, negative reviews mentioning communication issues, and difficulty managing seasonal call volume fluctuations. If you're experiencing any of these issues, a virtual receptionist service can provide immediate relief.
To get started quickly, prepare your business hours, service area, pricing information, appointment scheduling preferences, emergency protocols, and any specific call handling instructions. You'll also want to determine which software integrations you need (CRM, scheduling software, etc.) and gather login credentials. Our team will guide you through the setup process to ensure a smooth transition.
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