Education institution answering service with enrollment support
Verbose.cx's education answering service handles inquiries and supports enrollment processes 24/7.
Our virtual receptionists ensure prospective students receive prompt, informative responses while your staff focuses on current students.
Educational institutions receive calls from prospective students, parents, and current students at all hours, but administrative staff can't always be available to answer them. Our education answering service captures enrollment inquiries, answers common questions about programs and admissions, schedules campus tours, and logs all details in your student management system. With our service, you can be confident that every inquiry is handled professionally and no potential student is lost due to unanswered calls.
Education professionals need to focus on teaching and supporting current students, not answering phones. Hand off call management to our virtual receptionists. While you're in classrooms, meetings, or handling administrative tasks, we'll answer program inquiries, schedule appointments with admissions counselors, route urgent calls appropriately, and ensure prospective and current students receive the attentive service they deserve. Our receptionists are trained in educational terminology and understand the enrollment process.
We provide 360-degree coverage to manage both your inbound and outbound customer engagement.
Make better business decisions with real-time call data, visualized in every Verbose.cx client dashboard. Every call summary is enriched with metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. See the big picture with historical tables and charts to predict enrollment trends, optimize marketing spend, and improve conversion rates from inquiry to enrollment.
Verbose.cx receptionists make calls on your behalf, improving communication with prospective and current students while unburdening your staff. We'll call to confirm campus tour appointments, follow up with applicants who haven't completed their applications, remind students about registration deadlines, and more. We'll even send follow-up emails and texts after every call to ensure a connection is made and keep your institution top-of-mind.
82%
of consumers expect an immediate response to a sales inquiry
50%
of lead generation budgets are wasted on leads who are never contacted
79%
of marketing leads never convert into sales
67%
of customers who receive excellent service spend up to 14% more
Prospective students researching educational options often have questions before submitting an application. With Verbose.cx 24/7 Live Chat, we respond instantly to website visitors, answer questions about programs, tuition, and admissions requirements, collect contact information, and convert inquiries into scheduled campus tours or admissions appointments. Our chat service ensures you never miss an opportunity to engage with potential students, even outside of business hours.
Where we reach, engage & qualify leads to build your book of business.
The best channel for sales, service & support by utilizing bots, humans, or both.
"Verbose.cx has significantly improved our enrollment process. Their team understands our programs and admissions requirements, providing accurate information to prospective students. Our inquiry-to-application conversion rate has increased by 40% since implementing their service."
Jennifer Williams
Westfield Community College
Book a consultation
Improve customer experiences with 24/7 engagement. We offer features and pricing for organizations of all sizes.
North America-based agents
Live-staffed website chat
Sales development & outreach
Bilingual services
Rich call intelligence
Best-in-class AI technology
We play well with your software
Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 7,000 integrations.
Frequently asked questions
The best education answering services do much more than pick up phone calls and take messages. At Verbose.cx, we provide virtual receptionists capable of a wide range of services from call handling, to enrollment support, to appointment scheduling, to website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or seasonal enrollment periods, here are the answers to the most common questions we receive from educational institutions.
An education answering service ensures you never miss inquiries from prospective students, provides 24/7 availability for information requests, professionally represents your institution, schedules campus tours and admissions appointments, answers common questions about programs and requirements, captures detailed lead information, and integrates with your student management system. This leads to improved conversion rates from inquiry to enrollment, better student experiences, and allows your staff to focus on supporting current students.
An in-house administrative assistant or receptionist typically costs $35,000-$48,000 annually when factoring in salary, benefits, training, equipment, and overhead expenses. Our education answering service plans start at just a fraction of that cost, providing 24/7 coverage that a single staff member cannot match. This represents savings of 75-85% while improving prospective student communication and enrollment support.
Educational institutions commonly use our services for: answering program and admissions inquiries, scheduling campus tours and admissions appointments, handling high call volume during enrollment periods, providing after-hours information for working adult students, collecting prospective student information, routing calls to appropriate departments, sending appointment and deadline reminders, supporting financial aid inquiries, and integrating call data with student management systems.
Signs you need our service include: prospective students complaining about difficulty reaching admissions staff, missed calls during peak enrollment periods, administrative staff feeling overwhelmed by phone duties, inability to provide after-hours support for working adult students, high no-show rates for campus tours, delays in returning inquiry calls, negative reviews mentioning accessibility, and staff being pulled away from current student support to handle incoming calls.
To get started quickly, prepare your institution's hours, program information and admissions requirements, call handling preferences, appointment scheduling protocols, frequently asked questions with answers, student management system access information, staff directory for call routing, and any specific enrollment procedures. Our team will guide you through the setup process to ensure a smooth transition and accurate representation of your educational institution.
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