Insurance agency answering service with lead qualification
Verbose.cx's insurance answering service captures and qualifies leads 24/7.
Our virtual receptionists handle calls, qualify prospects, and schedule appointments so you can focus on selling policies.
Insurance inquiries come at all hours, but you can't always be available to answer them. Our insurance answering service captures leads, qualifies prospects based on your criteria, schedules appointments, and logs all details instantly in your CRM. Whether you're an independent agent or part of a larger agency, every missed call is a missed opportunity. With our service, you'll never miss another lead.
As an insurance professional, your time is best spent advising clients and selling policies, not answering routine calls. Hand off call handling to our virtual receptionists. While you're meeting with clients or preparing quotes, we'll capture new leads, answer policy questions, schedule appointments, and ensure your clients receive prompt, professional service every time they call.
We provide 360-degree coverage to manage both your inbound and outbound customer engagement.
Make better business decisions with real-time call data, visualized in every Verbose.cx client dashboard. Every call summary is enriched with metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. See the big picture with historical tables and charts to predict business growth, costs, and ROI with superior accuracy.
Verbose.cx receptionists make calls on your behalf, improving your speed-to-lead and unburdening staff who need to reach out to clients. We'll call back online leads who complete web forms, follow up with prospects who requested quotes, remind clients about policy renewals, and more. We'll even send follow-up emails and texts after every call to ensure a connection is made.
82%
of consumers expect an immediate response to a sales inquiry
50%
of lead generation budgets are wasted on leads who are never contacted
79%
of marketing leads never convert into sales
67%
of customers who receive excellent service spend up to 14% more
Potential clients researching insurance options often have questions before they're ready to call. With Verbose.cx 24/7 Live Chat, we respond instantly to website visitors, answer basic questions about coverage options, collect contact information, and convert browsers into qualified leads. Plus, we handle text messages too, providing another convenient channel for clients to reach you without interrupting your day.
Where we reach, engage & qualify leads to build your book of business.
The best channel for sales, service & support by utilizing bots, humans, or both.
"Verbose.cx has transformed how we handle incoming inquiries. Their team understands insurance terminology and captures all the essential information we need to provide accurate quotes. Our conversion rates have increased significantly."
Sarah Johnson
Premier Insurance Group
Book a consultation
Improve customer experiences with 24/7 engagement. We offer features and pricing for organizations of all sizes.
North America-based agents
Live-staffed website chat
Sales development & outreach
Bilingual services
Rich call intelligence
Best-in-class AI technology
We play well with your software
Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 7,000 integrations.
Frequently asked questions
The best insurance answering services do much more than pick up phone calls and take messages. At Verbose.cx, we provide virtual receptionists capable of a wide range of services from call handling, to lead qualification, to appointment scheduling, to website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from insurance agencies.
An insurance answering service ensures you never miss potential client calls, provides 24/7 availability for clients with urgent claims or questions, professionally represents your agency, qualifies leads based on your specific criteria, schedules appointments directly into your calendar, and integrates with your CRM system. This leads to more converted leads, better client experiences, and allows you to focus on selling policies and servicing existing clients.
An in-house receptionist typically costs $35,000-$45,000 annually when factoring in salary, benefits, training, equipment, and overhead expenses. Our insurance answering service plans start at just a fraction of that cost, providing 24/7 coverage that a single receptionist cannot match. This represents savings of 80-90% while improving lead capture and client service capabilities.
Insurance agencies commonly use our services for: capturing and qualifying new leads, scheduling policy review appointments, handling overflow calls during open enrollment periods, providing after-hours coverage for claims reporting, answering basic policy questions, collecting information for quote requests, routing urgent calls to appropriate agents, following up with prospects, sending appointment reminders, and integrating call data with agency management systems.
Signs you need our service include: missed calls during client meetings, leads going to voicemail and never calling back, inability to handle call volume during busy seasons, lack of after-hours support for urgent claims, spending too much time on administrative calls, high cost of missed opportunities, negative feedback about phone accessibility, and agents being interrupted by non-urgent calls during client meetings.
To get started quickly, prepare your business hours, call handling preferences, lead qualification criteria, appointment scheduling protocols, key insurance products and services, frequently asked questions with answers, CRM and calendar access information, agent contact details for call routing, and any compliance requirements specific to insurance. Our team will guide you through the setup process to ensure a smooth transition.
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