Answering service for IT companies & MSPs
For faster ticket resolution, think Verbose.cx's IT answering service.
Our virtual receptionists answer calls & chats, 24/7, and even handle new client intake.
Calls come in, but you're not always available to answer them. We can capture and screen callers, book appointments, and log details instantly in your CRM and on your calendar.
There's too much to do. And you can't delegate managing IT infrastructure or end-user systems. Hand off answering calls, booking appointments, and taking payments to our receptionists.
We provide 360-degree coverage to manage both your inbound and outbound customer engagement.
Make better business decisions with real-time call data, visualized in every Verbose.cx client dashboard. Every call summary is enriched with metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. See the big picture with historical tables and charts to predict business growth, costs, and ROI with superior accuracy.
Verbose.cx receptionists make calls on your behalf, improving your speed-to-lead and unburdening staff who need to reach out to clients. We'll call-back online leads who complete web forms, contact donors for donation renewals, chase down payments on unpaid invoices, and more. We'll even send follow-up emails and texts after every call to ensure a connection is made.
82%
of consumers expect an immediate response to a sales inquiry
50%
of lead generation budgets are wasted on leads who are never contacted
79%
of marketing leads never convert into sales
67%
of customers who receive excellent service spend up to 14% more
Leads come to your website with questions. With Verbose.cx 24/7 Live Chat, we respond in seconds to turn website visitors into clients. Plus, we answer texts, too.
Where we reach, engage & qualify leads to build your book of business.
The best channel for sales, service & support by utilizing bots, humans, or both.
"After the Woolsey fire I thought my business would close. But I am able to grow with Verbose.cx chat and phone answering services."
Sara Gepp
Close to the Earth IT Services
Book a consultation
Improve customer experiences with 24/7 engagement. We offer features and pricing for organizations of all sizes.
North America-based agents
Live-staffed website chat
Sales development & outreach
Bilingual services
Rich call intelligence
Best-in-class AI technology
We play well with your software
Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 7,000 integrations.
Frequently asked questions
The best IT and managed service answering services do much more than pick up phone calls and take messages for IT techs and administrators. At Verbose.cx, we provide virtual receptionists capable of a wide range of services from calling handling, to scheduling, to lead intake, to website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from IT technicians, developers, and managed services consultants.
An IT answering service ensures you never miss client support calls, provides 24/7 availability for urgent technical issues, professionally represents your business, screens and prioritizes tickets based on urgency, schedules appointments for on-site service, and integrates with your ticketing system. This leads to faster response times, better client satisfaction, and allows your technical staff to focus on resolving issues rather than answering phones.
An in-house help desk technician or receptionist typically costs $40,000-$60,000 annually when factoring in salary, benefits, training, equipment, and overhead expenses. Our IT answering service plans start at just a fraction of that cost, providing 24/7 coverage that a single staff member cannot match. This represents savings of 75-85% while improving client service capabilities and technical staff productivity.
IT companies commonly use our services for: handling tier-1 support calls and basic troubleshooting, creating and prioritizing support tickets, scheduling on-site service appointments, managing after-hours emergency support, qualifying new managed service leads, collecting client information for quotes, routing urgent technical issues to on-call engineers, following up on resolved tickets, sending maintenance reminders, and integrating call data with PSA and ticketing systems.
Signs you need our service include: technical staff being interrupted by routine calls, delayed response to support requests, inability to provide 24/7 coverage for critical issues, inconsistent ticket creation and prioritization, difficulty scaling support during busy periods, high cost of dedicated help desk staff, negative feedback about support accessibility, and engineers spending too much time on phone duties rather than resolving technical issues.
To get started quickly, prepare your business hours, support tiers and escalation procedures, ticket prioritization criteria, common troubleshooting scripts, service level agreements, frequently asked questions with answers, PSA/ticketing system access information, on-call rotation schedule, and any specific client handling requirements. Our team will guide you through the setup process to ensure a smooth transition and consistent support experience.
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