UNDERSTAND CLIENT CONVERSATIONS

Call Analytics and Call Intelligence

Stay in the loop and make better business decisions with both real-time and historical call data — available in every client dashboard.

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UNDERSTAND CLIENT CONVERSATIONS

Who calls, and how often? Now you know.

While our professional virtual receptionists are handling calls for your business, we're also capturing key data on the caller, including the caller type (e.g., new lead, existing client, spam), the time of the call, the priority, and the disposition. When you log in to your call dashboard, this data appears in easy-to-review bar charts, making it easy to see how your call volume and budget match your expectations.

Real-time call tracking
Caller type classification
Call volume analytics
Priority and disposition tracking

Access every call summary, including receptionist notes and metadata on the caller

Charts tell an important story of your call history, but with individual call summaries, you can know precisely what happened with each individual caller. See whether the call was inbound or outbound, view key data points captured from the call, read the receptionist's summary notes, listen to the audio recording, or view the full call transcript with a line-by-line breakdown of the entire call.

Answering services cost only about 20% of what an in-house staff costs despite better service.

Important actions, at a glance

The pie chart in your call dashboard shows the most important actions that occurred on your calls. For example, if you've asked our receptionists to schedule a phone consultation every time we speak with a new potential client, you'll see the number of meetings booked for any given time period. This chart helps you understand if the actions taken on calls align with your expectations, which may be based on marketing campaigns you're running, call handling instructions you've provided to our agents, and other factors.

Identify the spam calls that are clogging up your phone lines

Smith.ai provides free spam-blocking for every business we serve. That means blocking 20 million known spammers and robocalls automatically, plus more we can block for just your account, based on your specific requests. But just how many calls does that amount to over time? In the same chart that shows your relevant calls (e.g., calls from leads and clients), you can also opt to see the spam, sales, and wrong-number calls we've eliminated for you 100% free of charge. Be warned: The volume might shock you, with spam calls sometimes even exceeding your relevant call volume!

The Process

How It Works

Our call intelligence system provides actionable insights for your business

Call Capture

Every call to your business is handled by our virtual receptionists and automatically logged in our system.

Data Collection

During each call, our system captures key metrics, caller information, and conversation details.

AI Analysis

Our AI analyzes call patterns, identifies trends, and extracts valuable insights from conversations.

Dashboard Visualization

All data is presented in an intuitive dashboard with charts, graphs, and detailed call summaries.

Business Intelligence

Use these insights to make data-driven decisions about staffing, marketing, and customer service.

Smith.ai is our inbound sales team. Having a trained and personable voice transforms our ability to answer the phone and convert callers to clients.

Jeremy Treister

CMIT Solutions - Chicago Downtown

Applications

Industry Use Cases

See how different industries benefit from our call intelligence

Marketing Agencies

Track campaign effectiveness by monitoring call volume and lead quality from different marketing channels.

Professional Services

Analyze call patterns to optimize staffing and improve client service during peak calling times.

Home Services

Identify seasonal trends and service demand patterns to better prepare for busy periods.

Questions

Frequently Asked Questions

What are the benefits of a 24/7 answering service?

A 24/7 answering service ensures you never miss important calls, provides consistent customer service around the clock, captures leads outside business hours, and gives your business a professional image at all times. This leads to increased customer satisfaction, improved lead capture, and better business outcomes.

What's the difference between a 24/7 answering service and a call center or in-house staff?

Unlike traditional call centers that handle high volumes with minimal personalization, our 24/7 answering service provides dedicated, trained receptionists who represent your brand with a personalized approach. Compared to in-house staff, we offer significant cost savings while providing continuous coverage without concerns about sick days, vacations, or turnover.

How much does a 24/7 answering service cost?

The cost of a 24/7 answering service depends on your call volume, complexity of call handling instructions, and specific features needed. Our plans are designed to be cost-effective, typically saving businesses 50-80% compared to hiring in-house staff for round-the-clock coverage.

What common business problems indicate that I need 24/7 answering?

If you're missing calls after hours, losing potential leads, experiencing customer complaints about availability, or if your team is overwhelmed with call volume, these are clear indicators that a 24/7 answering service could benefit your business.

What are the ways 24/7 answering can help small, medium, and large businesses?

Small businesses can project a larger, more professional image and capture every potential lead. Medium-sized businesses can scale their customer service without hiring additional staff. Large enterprises can ensure consistent customer experiences across all locations and time zones.

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