These Terms govern your use of the Verbose agentic customer-experience platform, operated by Verbose, Inc., a Delaware corporation. Please read them carefully.
1. Agreement to these Terms
These Terms of Service (the “Terms”) are a binding agreement between you and Verbose, Inc., a Delaware corporation (“Verbose,” “we,” “us,” or “our”), and govern your access to and use of the Verbose agentic customer-experience platform, websites, applications, APIs, and related services (collectively, the “Service”). By accessing or using the Service, clicking to accept, or entering into an order that references these Terms, you agree to be bound by them.
If you use the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” and “Customer” refer to that entity. If you do not agree to these Terms, you may not use the Service.
2. Definitions
- “Agent” means the AI agent(s) provided through the Service that conduct two-way conversations over SMS and voice.
- “Customer Data” means data, content, and messages that you or your end users submit to, or that are generated through, the Service, including conversation transcripts.
- “End User” means an individual who interacts with the Agent on your behalf (for example, your leads, customers, or callers).
- “Order” means an order form, online sign-up, or plan selection describing the Service, fees, and subscription term.
3. The Service
Verbose is an agentic customer-experience platform. Its AI agents hold real two-way conversations over SMS and voice — qualifying leads, answering questions, triaging requests, booking appointments, and following up autonomously, escalating to a human when configured to do so. Features, usage limits, and pricing are described in your Order or plan. We may update, improve, or modify the Service from time to time, and may add or remove features, provided we do not materially reduce the core functionality you are paying for during your then-current subscription term.
4. Accounts & eligibility
You must be at least 18 years old and capable of forming a binding contract to use the Service. You are responsible for the accuracy of your account information, for maintaining the confidentiality of your account credentials and API keys, and for all activity that occurs under your account. Notify us promptly of any unauthorized use. You are responsible for the acts and omissions of your authorized users.
5. Customer responsibilities & acceptable use
You are responsible for:
- the content, scripts, prompts, and rules you configure the Agent to use, and for the conversations it conducts on your behalf;
- obtaining and maintaining all consents legally required to contact your End Users by SMS or voice, and honoring opt-out requests;
- complying with all applicable laws and carrier requirements, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM, state telemarketing and recording laws, and consumer-protection laws; and
- the accuracy and lawfulness of the Customer Data you provide.
You may not use the Service to transmit unlawful, deceptive, harassing, fraudulent, or unsolicited content; to infringe others’ rights; to send content to individuals who have opted out; to reverse engineer or resell the Service; to build a competing product; or to probe, scan, or disrupt the integrity or performance of the Service. We may suspend use that poses a security, legal, or carrier-compliance risk.
6. Messaging, telephony & carrier compliance
Messaging and calling through the Service are subject to carrier and regulatory requirements, including 10DLC registration, campaign and content vetting, and mandatory opt-out (STOP) handling. Verbose provides tooling to support compliance — including 10DLC registration support and automated opt-out and suppression handling — but you remain solely responsible for lawful, consented use of the Service, for the content of your campaigns, and for maintaining records of consent. You acknowledge that carriers may filter, throttle, or block messages, and that Verbose is not responsible for carrier actions outside its control.
7. Customer Data & privacy
As between the parties, you own and retain all rights in Customer Data. You grant Verbose a worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely to provide, secure, and improve the Service and as otherwise permitted by these Terms.
With respect to personal information contained in Customer Data, Verbose generally acts as a processor/service provider on your behalf. Our handling of personal information is described in our Privacy Policy. Where required, the parties will enter into a data processing addendum (DPA), which is incorporated by reference when applicable.
8. Third-party services & integrations
The Service may interoperate with third-party products (for example, CRMs, calendars, dispatch tools, and telephony/SMS carriers). Your use of those third-party services is governed by their own terms, and Verbose is not responsible for third-party services. Enabling an integration authorizes Verbose to exchange Customer Data with that third party as needed to provide the integration.
9. Fees, billing & taxes
You agree to pay all fees stated in your Order or plan. Unless otherwise stated, fees are quoted in U.S. dollars, are exclusive of taxes, and are non-refundable. Usage-metered charges (for example, per message or per minute) are billed based on actual usage. We may suspend the Service for non-payment after notice. Fees may change effective at your next renewal term. You are responsible for all applicable taxes other than taxes on Verbose’s net income.
10. Subscription term, renewal & cancellation
Subscriptions begin on the start date in your Order and continue for the stated term. Unless your Order states otherwise, subscriptions automatically renew for successive periods equal to the prior term unless either party gives notice of non-renewal before the end of the then-current term. You may cancel as described in your Order or account settings; cancellation takes effect at the end of the current billing period.
11. Intellectual property
Verbose and its licensors retain all right, title, and interest in and to the Service, including all software, models, and documentation, and all related intellectual property rights. Except for the limited right to use the Service under these Terms, no rights are granted to you. The Verbose name and logo are trademarks of Verbose; you may not use them without our prior written consent.
12. Feedback
If you provide suggestions, ideas, or feedback about the Service, you grant Verbose a perpetual, irrevocable, royalty-free license to use it for any purpose without restriction or compensation.
13. Confidentiality
Each party may access the other’s confidential information in connection with the Service. The receiving party will use it only to perform under these Terms, protect it with reasonable care, and not disclose it except to personnel and advisors who need to know and are bound by confidentiality obligations. This section does not apply to information that is public through no fault of the receiving party or independently developed.
14. Warranties & disclaimers
Each party represents that it has authority to enter into these Terms. EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” AND VERBOSE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Verbose does not warrant that the Service will be uninterrupted, error-free, or that AI-generated outputs will be accurate or suitable for any particular purpose; you are responsible for reviewing outputs before relying on them.
15. Indemnification
You will defend, indemnify, and hold harmless Verbose from and against third-party claims, damages, and costs (including reasonable attorneys’ fees) arising from your Customer Data, your use of the Service in violation of these Terms or law, or your failure to obtain required consents for messaging or calling. Verbose will defend you against third-party claims that the Service, as provided and used as permitted, infringes that third party’s intellectual property rights, subject to the limitations in these Terms.
16. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, OR DATA, ARISING OUT OF OR RELATED TO THESE TERMS. EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO VERBOSE FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY. THESE LIMITATIONS DO NOT LIMIT YOUR PAYMENT OBLIGATIONS OR YOUR INDEMNIFICATION OBLIGATIONS.
17. Term & termination
These Terms remain in effect while you use the Service. Either party may terminate for the other’s material breach that remains uncured 30 days after written notice. Upon termination, your right to use the Service ceases, and you remain responsible for fees accrued before termination. We will make Customer Data available for export for a limited period after termination as described in your Order or our then-current practices, after which we may delete it. Sections that by their nature should survive termination will survive.
18. Modifications to the Service and these Terms
We may update these Terms from time to time. If we make material changes, we will provide notice by updating the date below and, where appropriate, by additional notice. Changes are effective when posted (or on the stated effective date). Your continued use of the Service after changes take effect constitutes acceptance.
19. Governing law & dispute resolution
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Subject to the arbitration provision below, the state and federal courts located in Delaware will have exclusive jurisdiction over any dispute not subject to arbitration, and the parties consent to venue there.
Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration on an individual basis under the rules of the American Arbitration Association, except that either party may seek injunctive relief in court for intellectual-property or unauthorized-use claims. To the extent permitted by law, you and Verbose waive any right to a jury trial and to participate in a class action.
20. General
These Terms, together with any Order and DPA, are the entire agreement between the parties regarding the Service and supersede prior agreements on that subject. If any provision is held unenforceable, the remaining provisions remain in effect. A party’s failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control (force majeure). Notices to Verbose must be sent to the contact below.
21. Contact
Verbose, Inc.
251 Little Falls Drive, Wilmington, DE 19808, USA
Questions about these Terms? Email legal@verbose.cx.