Medical practice answering service with appointment scheduling
Verbose.cx's healthcare answering service handles patient calls and schedules appointments 24/7.
Our HIPAA-compliant virtual receptionists ensure your patients receive prompt, professional care while you focus on treatment.
Medical practices receive calls throughout the day, but your staff can't always be available to answer them, especially during patient appointments. Our healthcare answering service captures appointment requests, handles prescription refills, answers basic questions, and logs all details securely in your practice management system. With our HIPAA-compliant service, you can be confident that patient calls are handled professionally and private information is protected.
Healthcare professionals need to focus on patient care, not answering phones. Hand off call management to our virtual receptionists. While you're with patients or handling medical matters, we'll schedule appointments, answer common questions, route urgent calls appropriately, and ensure your patients receive the attentive service they deserve. Our receptionists are trained in medical terminology and understand the sensitivity of healthcare communications.
We provide 360-degree coverage to manage both your inbound and outbound customer engagement.
Make better business decisions with real-time call data, visualized in every Verbose.cx client dashboard. Every call summary is enriched with metadata including actions completed, caller disposition, priority, relevance, call recording and transcription, and more. See the big picture with historical tables and charts to predict practice growth, costs, and ROI with superior accuracy. All data handling is HIPAA-compliant to protect patient information.
Verbose.cx receptionists make calls on your behalf, improving patient communication and unburdening your staff. We'll call to confirm appointments, follow up with patients who missed visits, remind patients about annual check-ups, and more. We'll even send follow-up emails and texts after every call to ensure a connection is made, all while maintaining strict HIPAA compliance.
82%
of consumers expect an immediate response to a sales inquiry
50%
of lead generation budgets are wasted on leads who are never contacted
79%
of marketing leads never convert into sales
67%
of customers who receive excellent service spend up to 14% more
Patients researching healthcare providers or seeking information often have questions before scheduling an appointment. With Verbose.cx 24/7 Live Chat, we respond instantly to website visitors, answer general questions about your practice, collect contact information securely, and convert inquiries into scheduled appointments. Our chat service is fully HIPAA-compliant to protect patient privacy.
Where we reach, engage & qualify leads to build your book of business.
The best channel for sales, service & support by utilizing bots, humans, or both.
"Verbose.cx has been invaluable to our medical practice. Their receptionists understand medical terminology and handle our patients with care and professionalism. We've reduced no-shows by 35% with their appointment confirmation service."
Dr. Michael Chen
Westside Family Medicine
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Improve customer experiences with 24/7 engagement. We offer features and pricing for organizations of all sizes.
North America-based agents
Live-staffed website chat
Sales development & outreach
Bilingual services
Rich call intelligence
Best-in-class AI technology
We play well with your software
Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 7,000 integrations.
Frequently asked questions
The best healthcare answering services do much more than pick up phone calls and take messages. At Verbose.cx, we provide HIPAA-compliant virtual receptionists capable of a wide range of services from call handling, to appointment scheduling, to patient intake, to website chat, and more. Whether you need a virtual receptionist for full-time call handling, overflow support only, after-hours, or triage, here are the answers to the most common questions we receive from healthcare providers.
A medical answering service ensures you never miss patient calls, provides 24/7 availability for urgent medical concerns, professionally represents your practice, schedules appointments efficiently, reduces no-shows through reminders, handles prescription refill requests, and integrates with your practice management system. All this while maintaining strict HIPAA compliance to protect patient information. This leads to improved patient satisfaction, better continuity of care, and allows your staff to focus on in-office patient care.
An in-house medical receptionist typically costs $38,000-$52,000 annually when factoring in salary, benefits, training, equipment, and overhead expenses. Our HIPAA-compliant healthcare answering service plans start at just a fraction of that cost, providing 24/7 coverage that a single receptionist cannot match. This represents savings of 75-85% while improving patient communication and appointment scheduling efficiency.
Healthcare providers commonly use our services for: scheduling and confirming appointments, handling after-hours calls with appropriate triage protocols, managing prescription refill requests, answering basic insurance and billing questions, collecting new patient information, routing urgent calls to on-call providers, sending appointment reminders, handling high call volume during flu season or other busy periods, and integrating call data with practice management systems.
Signs you need our service include: patients complaining about long hold times, missed calls during busy clinic hours, staff feeling overwhelmed by phone duties, inability to provide after-hours support, high no-show rates, delays in returning patient calls, negative reviews mentioning phone accessibility, and clinical staff being interrupted by non-urgent calls during patient care.
To get started quickly, prepare your practice hours, appointment scheduling protocols, call handling preferences, triage guidelines for urgent calls, prescription refill policies, frequently asked questions with answers, practice management system access information, provider on-call schedule, and any specific HIPAA compliance requirements. Our team will guide you through the setup process to ensure a smooth transition while maintaining patient confidentiality.
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