Campaigns
Campaigns that run themselves — and reply.
Reactivation, reminders, renewals, reviews, and more. Point an agent at a segment and it runs the outreach across SMS and voice, then handles every reply — qualifying, booking, and escalating on its own.
Dana R.
SMS · Verbose agent
How it works
Not a blast tool. A campaign that holds a conversation.
Every campaign shares the same four moving parts — the difference from a mass text is that someone actually answers the replies.
Win more of the leads you already get
Most lost revenue isn't a traffic problem — it's a follow-up problem. These campaigns make sure no lead goes unworked.
Speed-to-lead follow-up
SMS + VoiceThe moment a lead arrives from a form, ad, or missed call, the agent reaches out — then runs a multi-touch cadence across text and voice until they reply or book. No lead sits in a queue overnight.
A web form submits at 9 PM; the agent texts in 8 seconds, answers two questions, and books a consult for the morning.
Outbound qualification calls
VoiceThe voice agent works through a list — new leads, aged leads, or a bulk import — qualifies each on a natural call, and warm-transfers or books the ones that are ready.
500 aged leads called back in a day; 40 re-qualified and 12 appointments set — without adding headcount.
Quote & estimate follow-up
SMS + VoiceAfter a quote or estimate goes out, the agent follows up on a cadence, answers questions, and offers to book the work — instead of letting the estimate go cold.
“Still thinking about that install? I can hold tomorrow's 8–10 AM slot if it helps.”
Keep the calendar full
Empty and abandoned slots are pure margin lost. These campaigns protect utilization without a single manual phone call.
Appointment reminders & confirmations
SMSAutomated confirmation and reminder texts go out on your schedule. Customers can confirm, cancel, or reschedule right in the thread, and the calendar updates itself.
“Reply C to confirm your 2 PM Thursday, or R to reschedule.”
No-show recovery
SMS + VoiceWhen someone no-shows, the agent reaches out immediately — by text or a quick call — to rebook while intent is still warm, instead of the slot being written off.
Missed the 10 AM? “Want to grab this afternoon at 3 instead?” — rebooked in minutes.
Waitlist & cancellation fill
SMSWhen a slot opens, the agent offers it to waitlisted customers in order and books the first to say yes — no phone tag, no scramble.
A 1 PM cancels; three waitlisted patients get the offer; the slot is filled in six minutes.
Grow revenue from customers you already have
Your list is an asset. These campaigns turn dormant contacts and recurring milestones into booked, repeat revenue.
Reactivation & win-back
SMS + VoiceThe agent re-engages a segment that's gone quiet — past customers, lost leads, lapsed patients — with a relevant reason to come back, and books the ones who respond.
“It's been a while since your last cleaning — want me to find you a time this month?”
Renewals & recalls
SMS + VoiceThe agent tracks renewal and recall dates and reaches out ahead of each one to confirm, rebook, or route to a human — insurance renewals, dental recalls, service intervals, and more.
“Your policy renews in 21 days — want to review coverage or lock in the same rate?”
Review & referral requests
SMSAfter a good outcome, the agent asks happy customers for a review or referral and sends the link — while routing anything negative to a human first.
Job marked complete → “Glad we could help! Mind leaving a quick review? [link]”
Promotions & seasonal offers
SMSLaunch an offer to a segment and let the agent field every reply — questions, bookings, and opt-outs — instead of a one-way blast that goes nowhere.
Pre-season tune-up offer to last year's customers; replies booked straight into the schedule.
Compliant by default
Every campaign runs on registered 10DLC messaging with STOP and opt-out handling, suppression lists, and quiet-hours respect built in — so you can scale outreach without creating carrier or TCPA risk. Consent and opt-outs are enforced automatically across both channels.