INDUSTRY — MEDICAL & DENTAL
Fewer no-shows. A lighter front desk. Filled cancellations.
The agent books and reschedules appointments, runs new-patient intake, sends reminders, recovers no-shows, and recalls overdue patients — over text and voice.
MActive
Meridian Dental
SMS · Verbose agent
Hi, I need to move my cleaning on Thursday, something came up.
No problem — Dr. Patel has Tuesday 9 AM or Thursday 3 PM next week. Which works better?
Tuesday 9 works.
Done — you're rescheduled for Tuesday at 9 AM. I'll text a reminder the day before.
✓ Rescheduled · Tue 9:00 AM · reminder set
THE PAINThe front desk can't keep up. No-shows kill the schedule, and scheduling and refills turn into phone tag.
WHAT THE AGENT DOESHandles booking and rescheduling, new-patient intake, insurance capture, reminders and no-show recovery, recall for overdue patients, and routine questions — over text and voice, with HIPAA-aware workflows.
THE OUTCOMEFewer no-shows, a lighter front desk, and cancellations that get refilled.
IN THE FIRST 90 DAYS
42%Fewer no-shows
9 hrsFront-desk time saved each week
18%Cancellations refilled from the waitlist
Representative results for multi-provider practices.
What the agent handles for you
Booking & rescheduling, text and voice
New-patient intake & insurance capture
Reminders & no-show recovery
Recall for overdue patients
Cancellation backfill from waitlists
Routine questions & office info
ON THE PHONE, TOO
It doesn't just text. It talks.
The same agent answers and places calls — natural conversation, real-time transcription, and the exact booking and escalation logic it uses over SMS.
- Answers every inbound call, 24/7
- Warm-transfers to a human with full context
- Outbound calls to qualify and confirm
Live call · Verbose voice agent
caller— I need to move my cleaning on Thursday, something came up.
agent— No problem — Dr. Patel has Tuesday at 9 AM or Thursday at 3 PM next week.
caller— Tuesday at 9 works.
agent— Done — you’re set for Tuesday at 9 AM. I’ll text a reminder the day before.
✓ Rescheduled · Tue 9:00 AM
Works with the tools you already run
Browse all 800+ →Bookings, contacts, and conversation events sync straight into your stack — calendars, CRM, and billing, in real time.
Acuity Scheduling
Cal.com
Google Calendar
Outlook
Twilio
Stripe
Live in days. Proven in 30.
DAYS 1–3Connect your scheduling line and PMS; configure booking and intake rules.
DAYS 4–10Booking, rescheduling, and new-patient intake handled over text and voice.
DAYS 11–20Reminders, no-show recovery, and recall for overdue patients switch on.
DAYS 21–30Review no-show reduction and front-desk hours saved.
Questions, answered
Is it HIPAA-aware?Workflows are built to handle protected information appropriately, with opt-out and suppression built in — positioned as workflow automation.
Does it integrate with our PMS or EHR?Bookings, reschedules, and intake sync with your practice-management system so the schedule stays accurate.
How does it reduce no-shows?Automated reminders plus no-show recovery and waitlist backfill keep the calendar full and cancellations refilled.
Can it capture insurance details?Yes — new-patient intake gathers insurance and demographics before the visit.