ENTERPRISE CX
Built to run your whole front line — not just your campaigns.
Verbose gives large teams a shared agent inbox, role-based control, an open API, and the reporting to prove it — so AI-driven conversations scale without losing oversight.
Shared agent inbox with human handoff
Every SMS and voice conversation in one place. Sessions move from active → awaiting → human → closed, assigned to the right rep with full context on handoff. No conversation dropped, no rep starting cold.
Role-based access & multi-workspace
Run many teams, brands, or locations under one organization, each isolated. Assign built-in roles — owner, admin, agent, viewer — or define your own, so people see exactly what they should. Invite, manage, and revoke access from one place.
Open API & webhooks
A full REST API (api.verbose.cx/v1) and signed webhooks push conversation, delivery, and booking events to your CRM, data warehouse, or internal tools in real time. Scoped API keys keep it secure.
-H "Authorization: Bearer sk_live_…"
Analytics & ROI reporting
Track reply and conversion rates, response times, bookings, and cost-per-outcome — build custom reports across metric, dimension, and date range, and get scheduled digests in your inbox.