Platform

One agent. Every channel. Every conversation handled — or handed off.

Intake, triage, call handling, and autonomous follow-up over two-way SMS and voice — with humans one click away, full context attached.

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SMS · Verbose agent

Agent handling
Do you handle rear-end cases?
We do. Were you injured, and when did it happen?
Yesterday, some neck pain.
An attorney should review this — free consult tomorrow at 11 AM or 2 PM?

How the agent actually works

IntakeA structured conversation captures everything a booking or case needs — who, what, when, urgency, details — over text or voice, written to the record with full transcript.
TriageClassifies and prioritizes: emergency vs. routine, qualified vs. not, sales vs. support — and routes each to the right queue, calendar, or person. Nothing sits unread.
Call handlingInbound calls answered every time, day or night — handled end-to-end, or warm-transferred. Outbound too: the agent calls to qualify and confirm.
Two-way, one inboxSMS and voice threads land in a single conversation view. A human can jump in mid-conversation at any point; the agent hands off with full context.
Autonomous follow-upIt doesn't give up after one try. Reminders, “still interested?” nudges, and reschedules run until there's a resolution — persistence a human team can't sustain.
Compliant by defaultOpt-out/STOP handling, suppression, and carrier registration (10DLC) built in — so scale doesn't create risk.

Two agents, one platform

An SMS agent and a voice agent — running at the same time

They're two distinct agents with their own strengths, sharing one brain, one inbox, and one playbook. Deploy either, or run both together.

SMS agent

The SMS agent that actually holds a conversation.

Two-way texting that qualifies, books, and follows up on its own — not a blast tool, but a real conversation your customers reply to.

  • Two-way conversational texting
  • Intake & qualification
  • Booking with live calendar writes
  • Persistent follow-up & reactivation
  • 10DLC, STOP & opt-out built in
Explore the SMS agent →
Voice agent

The voice agent that answers every call — day, night, and all at once.

Natural phone conversations that qualify, route, and book — inbound and outbound — with a warm transfer to your team whenever a human should take over.

  • 24/7 inbound answering
  • Natural, low-latency conversation
  • Outbound qualify & confirm calls
  • Triage, routing & warm transfer
  • Recording, transcript & auto-summary
Explore the Voice agent →

And they run together

one customer, one thread — across both channels

One unified inbox

SMS and voice threads land in a single conversation view, per customer — not two disconnected tools.

One brain

Both agents share the same flows, knowledge base, and playbook. Update once, and both channels follow.

Context that follows the customer

A voice call can continue over text, and a text thread can escalate to a call — with the history intact.

One human handoff

Escalate from either channel to a teammate, who picks up with the full transcript and context.

One set of numbers

Reply rates, bookings, response times, and cost-per-outcome across both channels, in one dashboard.

Built for scale underneath.

FlowsMulti-step conversation logic with branching, conditions, and hand-off rules. Your playbook, encoded.
SegmentsTarget follow-up and reactivation by lead source, status, history, and outcome.
AnalyticsReply rates, conversions, bookings, response times, and cost-per-outcome — one dashboard, exportable.
API & integrationsWire Verbose into your CRM, calendar, and dispatch stack. Full API docs at docs.verbose.cx.

800+ integrations, wired for you

Browse all 800+ →

Each integration handles authorization, rate-limits, pagination, and webhooks — so conversation, delivery, and booking events flow into your CRM, calendar, and warehouse in real time.

Salesforce
HubSpot
Google Calendar
Outlook
Slack
Twilio
Stripe
Quickbooks
Zendesk
Calendly
Notion
Microsoft Teams

See the agent run your playbook, live.

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